Merchant Information

Contact Us & Official Support

100% Online Cloud Solution · Dedicated customer assistance, billing help & technical inquiries

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Customer Support & Helpdesk

Guaranteed response within 12–24 business hours

Direct Contact Channels

✉️Email Support Desk 💬Chat on WhatsApp

Direct access to our senior engineering desk. Response guaranteed within 12–24 business hours.

Operating Model

100% Digital Cloud Solution

Fully paperless, cloud-hosted SaaS infrastructure accessible 24/7/365 worldwide.

Helpdesk Operating Hours

Monday to Friday: 9:00 AM – 7:00 PM IST (GMT +5:30)

Weekend emergency infrastructure monitoring: 24/7

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Registered Entity & Compliance Desk

Compliant with Information Technology Act, 2000

Legal Entity & Operating Structure

iRyot TechnologiesBootstrapped Solo Venture

Operating Model: 100% Online Digital Business (Zero physical retail/walk-in office). Cloud-native SaaS software and search intelligence platform.
Base Location: Noida, Uttar Pradesh (Delhi NCR), India 🇮🇳
Founder: Satya Pathak (Solo Founder)

Tax Classification: No GST charged. Aggregate turnover is below the statutory threshold for GST registration for service providers (< ₹20 Lakhs under Section 22 of the CGST Act, 2017); not registered under GST. Itemized commercial digital payment receipts are issued upon checkout in place of GST tax invoices.

Designated Grievance & Data Protection Officer

Satya Pathak

Designation: Founder, Grievance Officer & Data Protection Officer (DPO)

Email: support@iryot.com

Direct Phone: +91 93195 06067 (Mon–Fri, 10 AM – 6 PM IST)

Base Location: Noida, Uttar Pradesh (Delhi NCR), India 🇮🇳 (100% Online Operations)

⚖️ Statutory Resolution Timeline: Acknowledgment within 24 hours, resolution within 15 days as per Rule 3(2) of IT Rules, 2021 & DPDP Act, 2023.

Governing Legal Jurisdiction

Competent Courts of Gautam Buddha Nagar (Noida), Uttar Pradesh, India

Structured SLA Framework

Engineering Support & Technical Escalation Matrix

Every inquiry sent to our helpdesk is triaged by engineering priority to guarantee rapid resolution for production-critical workflows:

Tier 1: Billing & Access< 12h SLA

Account unlocks, receipts & plans

Payment verification, commercial receipt generation, self-serve plan upgrades, and refund processing under our 14-day money-back guarantee.

Tier 2: Search Console< 24h SLA

OAuth tokens & telemetry sync

Google Search Console API token re-authentication, domain verification assistance, and query telemetry data reconciliation.

Tier 3: Core ArchitectureSenior Desk

Speed, Schema & Meta CAPI

Deep dive into mobile 4G Core Web Vitals (LCP/CLS bottlenecks), custom Schema.org entity nesting, and server-side tracking deduplication.

Frequently Asked Questions

Quick answers to common questions about support, billing, and technical audits.

What information should I include when reporting an audit or crawl bug?

Please include your audited domain URL, the exact error banner message or screenshot, and the device/browser you are using. This enables our team to reproduce the diagnostic trace immediately without back-and-forth delays.

How do I get help if my payment succeeded but my plan didn't unlock?

Payment gateway webhooks occasionally experience delivery latency of 1 to 3 minutes. If your tier does not unlock automatically, simply email support@iryot.com or WhatsApp us with your transaction reference ID; our team will unlock your account manually within 2 hours.

Does iRyot provide 1-on-1 strategy sessions for Agency subscribers?

Yes. Agency Studio subscribers have access to scheduled 30-minute monthly strategy consultations with our founder and senior engineers to review enterprise client audits, mobile Core Web Vitals remediation, and competitive rank positioning.

Where are customer inquiries processed and what are your official hours?

Inquiries are handled from Noida, Uttar Pradesh, India (GMT +5:30) between Monday and Friday, 9:00 AM to 7:00 PM IST. Emergency server infrastructure monitoring and critical security systems run 24 hours a day, 365 days a year.

Compliance & Policy Quick Directory

Review our complete operational frameworks before subscribing:

📜 Terms of Service 🔒 Privacy Policy 💸 Refund & Cancellation 📦 Shipping & Delivery Policy 💳 Pricing Plans