Refund & Cancellation Policy

1. Our Commitment to Customer Satisfaction

At iRyot Technologies, we are dedicated to providing high-value, transparent cloud software for website owners and digital creators. We offer an evaluation period and fair refund policy so you can subscribe with complete confidence.

2. 15-Day Free Evaluation Period

Every new user receives access to a 15-Day Free Trial. During this evaluation period:

• No payment or fee is deducted during the evaluation.
• You can test all keyword audit, SERP gap analysis, and social studio features.
• You may cancel at any time before Day 15 directly from your account settings with zero charges.

3. 14-Day Money-Back Guarantee (Creator & Pro Prepaid Plans)

If you subscribe to our prepaid self-serve plans (Creator SEO at ₹799/mo or Pro Growth at ₹1,999/mo) and find that our software does not meet your operational expectations, you are eligible for a 100% full refund within 14 calendar days of your initial payment. All creator tiers are 100% prepaid with zero auto-debits.

To request a refund under the 14-day money-back guarantee, simply contact our support desk from your registered account with your order ID. No complicated explanations required.

4. Refund Processing Timeline & Method

Once your refund request is received and approved by our support desk:

• Approval Notice: You will receive an email confirmation within 24 business hours.
• Settlement Timeline: The refunded amount will be credited back to your original payment method (Bank Account, UPI ID, or Debit/Credit Card) within 5 to 7 business days, depending on your issuing bank's clearing cycle.
• Zero Penalty: We do not charge processing or restocking fees on valid refunds.

5. Subscription Cancellation Terms

Self-Serve Cancellation: You have full control over your billing. You may cancel your monthly or annual subscription at any point:

1. Log in to your dashboard at https://app.iryot.com/dashboard.
2. Click on your account profile or open the Pricing & Subscription modal.
3. Select Cancel Subscription or click Manage Billing.

Alternatively, you can message our support desk with the subject line "Cancel Subscription" and our team will process the cancellation within 24 hours.

Post-Cancellation Access: Upon cancellation, your access remains active until the end of your current paid billing period. You will never be charged again once cancelled.

6. Exceptions & Fair Use Guidelines

To maintain our commitment to fair pricing for all indie creators and businesses, the 14-day money-back guarantee is subject to standard fair-use safeguards:

• First-Time Subscriptions: The 14-day guarantee applies strictly to a customer's initial purchase of an iRyot subscription tier. Subsequent recurring monthly or annual renewals are not eligible for retrospective refunds, but can be cancelled at any time to prevent future billing.
• Prohibited Scraping & Platform Abuse: Accounts found engaging in automated API rate-limit abuse, credential sharing across unauthorized teams, or automated multi-account trial churning forfeit refund eligibility.
• Mid-Cycle Upgrades: If you upgrade between tiers (e.g. from Creator to Pro), unused days on your previous plan are automatically credited on a prorated basis toward your new subscription tier.

7. Statutory Consumer Protection Recourse

iRyot Technologies operates in strict alignment with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020:

• Transparent Terms: All subscription charges, billing cycles, and feature quotas are disclosed openly before checkout with zero hidden administrative fees.
• Tax Disclosure: No GST charged. Aggregate turnover is below the statutory threshold for GST registration for service providers (< ₹20 Lakhs under Section 22 of the CGST Act, 2017); not registered under GST. Itemized commercial digital payment receipts are issued upon checkout in place of GST tax invoices.
• Grievance Officer: In the unlikely event of an unresolved billing dispute, you may escalate directly to our designated Grievance Officer (support@iryot.com). Formal acknowledgment is provided within 24 hours and final resolution within 15 days as mandated by Rule 3(2) of the Information Technology Rules, 2021.

8. Frequently Asked Questions Regarding Refunds & Cancellations

9. Inquiries, Refunds & Dispute Resolution Contact

Before raising an external payment dispute with your bank or credit card provider, we encourage you to contact our support desk directly. We resolve 99% of customer concerns directly within 24 hours.